MacCase Customer Review

MacCase offers a limited lifetime warranty on their products. You cannot beat that.

Because the products themselves are of such high quality to begin with, it is very rare for a MacCase customers to have to contact the company for a warranty issue. But if you did, they'll be there. They have 20+ years of taking care of some of the most demanding customers in the world.

Yes www.mac-case.com supports payment by paypal. 

MacCase has been setting the standard in Apple portable protection since 1998. There is a Contact Us page on their site that includes a phone number that a real human being will answer during normal business hours. 

MacCase accepts AfterPay financing on every product in the lineup. Any product can be purchased using AfterPay's, no-interst, 4 payment system,. 

MacCase does not have free shipping across their site but the basic shipping cost for most products that are sold is a very reasonable $5.05. Most of the items that ship for this price cost between $12-15 to ship. So the company does underwrite about 65% of the actual shipping costs for their customers. 

Moreover, MacCase's most popular items, their Premium Leather iPad Folios, range in price from $150 to $170. A $5.05 cost for shipping is about 3% of the total cost of the product. Considering that a MacCase is the last iPad case any customer will have to buy as long as they own that particular iPad, paying 3% to have it delivered is more than worth it. 

Unlike many online stores, www.mac-case.com products pages have multiple images, videos, feature lists, extensive descriptions and even interviews with the product's designer to help potential customers choose the case, bag, backpack, sleeve or folio that is right for them. 

Moreover, if you still have a question, you can call the company and a real person will answer. They will discuss which MacCase model will best meet your needs and answer all your questions. This is a company going above and beyond in customer service. The MacCase philosophy is to insure the customer is getting the right product for them BEFORE they place their order, which negates the need for a return. This philosophy has worked for over 20 years. 

If there is something wrong with the product from a quality standpoint, MacCase will send a label to get the product returned free of charge. 

MacCase has an excellent social media presence. With over 25,000 followers on Pintrest and over 61,000 monthly views on the platform, MacCase "pins" are shared across the platform, Moreover, the company stays in touch with their fans and followers though accounts on Facebook, Instagram, YouTube and Twitter. 

MacCase has been serving the international community for over 20 years. Products are shipped to international locations everyday from their San Diego, California based US headquarters. 

MacCase sources the leather used in it's products from India. In India, cows are worshipped and cared for. The hides MacCase uses are sourced from cows that pass naturally. They are not a by-product of the beef or other industry. They are ex-dariy cows that are put out to pasture once their milk giving days are over. 

There, they live out the rest of their lives  in a natural and healthy environment. Once they pass, their hides become available. This was the most ethical, humane source for leather MacCase could find. 

Moreover, MacCase creates small products like iPhone and Apple Pencil cases from the leather that would normally be thrown away. The company does whatever it can to insure no leather is wasted. 

MacCase supports Apple Pay. Given the closeness to the Apple brand, it is natural for MacCase to accept Apple Pay. Apple owners have been very happy with their experiences using Apple Pay on the MacCase website. 

MacCase has been protecting customer information since they created the Apple-specifc case market back in 1998. 

You do not make it 20+ years on the internet without having customer security and privacy as a top priority. MacCase was ensuring their customer's security and privacy before it was trendy to do so, They did it 20 years ago because it was the right thing to do. They do it today because it's the right thing to do. 

MacCase is on the shopify platform, which is one of the most secure e-commerce platforms available. They use the latest encrypted technology and MacCase cannot access customer credit card information even from within the website's administration page. Moreover, MacCase will never sell customer information to third parties.